Meeting Notes - 8th June 2026 - in the Social Club
Meeting was called to by Jacky Seldis to enable Craig Lamberton, Team Leader East Sussex County Council Passenger Transport to talk to Residents of Deanland Wood Park (DWP) about the revised Flexibus Service.
The meeting started promptly at 12.45 and was attend by 30 residents.
Craig spoke about the new Flexibus App for Smart phones. The service is based around the use of smart technology but it can be used with land line telephones but it should be noted that updates to the booked journey does not work when not at home. It is possible to call the Call Centre in case the bus is delayed but it is not as convenient especially as the Call Centre only works currently from 10.00 – 15.00hrs. Call Centre staff are being recruited to extend the hours from 7am – 7 pm. We will be notified when this is in place.
Craig spoke about the new destinations that are available to DWP. They are Hampden Park Trading Estate – for Dunelm, Morrisons, B & Q and Lidl
Sainsburys at Hampden Park (also useful for Audiology Department at Park Practice) - Sovereign Harbour Shopping Centre – for Asda, T K Max, Next, Boots, Sports Direct and B&M. It was suggested that Hillier Garden Centre be a regular place we could go too.
Remember that we can use the Flexibus Service to go to Hailsham, Polegate, Quintins Medical Practice and Battle Road Medical Centre, Lewes, Newhaven, Herstmonceux to name but a few. Jacky has a map of our area of use.
The Flexibus can be used on Wednesdays and Fridays as long as you are not going to any bus stop that the Cuckmere Bus goes too on those days. So if you wanted to go to Sovereign Harbour or Hampden Park you can. This is a new arrangement.
Scenario:
You go to Eastbourne on the Cuckmere bus on a Wednesday or Friday. Whilst you are out you decide to go to the matinee at the theatre or the cinema or indeed to visit a friend and do not wish to return at 14.00 hrs on the Cuckmere bus. At 15.01 hrs and after until 18.15 roughly (your journey to Deanland must be over by 19.00 hrs) you can book the Flexibus to return you to DWP. This is wonderful for us as we can now go the cinema/theatre/visiting and behave like normal adults. It means we can go the Eastbourne Airshow for the daytime air display and return home without fuss direct to DWP.
Should something untoward happen and the bus does not turn up there are arrangements in place to get you home. If you have received notification of the bus broken down the Call Centre will organise a taxi for you. You will not be left stranded. Whilst the Call Centre is on short hours call Jacky on 07730278346.
Updates on your booking:
You will receive confirmation on your phone when you have booked a/several journeys. Then you will receive further confirmations at 24 hours prior, 1 hour prior and 10 minutes to your journey. From 20 minutes before your journey you will be able to actually see the bus travelling towards you on the map on your smartphone.
Seating Capacity:
At the present time vehicles can carry 16 passengers and have wheelchair accessibility.
The seating capacity will be reduced to 12 passengers in approximately 3 months with no wheelchair accessibility. Should you need a wheelchair transport please make that known to the call centre and a suitable vehicle will be organised. Passengers using wheelchairs are not excluded from using Flexibus.
Bookings without a Smart Phone:
If you do not have a smartphone or even a standard mobile phone then contact Jacky on 07730278346 and she will make the booking for you and will receive the updates and will be aware if you are not going to be picked up for any reason.
All you need do is be in touch with Jacky and she can update you. Jacky offered residents the opportunity to visit 8 Elm Avenue for any assistance with their mobile phone and the Flexibus App. Also how to book the bus using the App.
Feedback both positive and negative should be given to Jacky via the WhatsApp group that she runs. Please join the group for updates and information.
Craig Lamberton was thanked for coming and talking to the DWP Residents.
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